ASE Information
Technical support for the Romteck ASE on the Fire Alarms Network is provided by
Technology and Innovation (T&I) within the Department of Police, Fire
and Emergency Management (DPFEM).
Technology and Innovation (T&I) within the Department of Police, Fire
and Emergency Management (DPFEM).
Initial queries are fielded by the Service Desk, logged and escalated to our
technicians as appropriate. All queries or faults for installed ASE's require a Fire Alarm ID,
whilst new ASE request queries require the premise address, before any support can be
provided.
For any queries relating to Permit Holder applications, the TFS Code of Practice or the
ASE price list, please direct your enquiry to, buildingsafetysouth@fire.tas.gov.au.
For building Inspections direct your enquiry to fire@fire.tas.gov.au.
Parts orders must be emailed to CST@dpfem.tas.gov.au with an accompanying purchase
order and include the shipping details. ASE kits and parts are dispatched to the delivery
address provided on the purchase order. Collection of equipment may be offered, but is
dependent on staffing and/or current Health advice. T&I do not have capacity to support a drop-in
service.
For all other technical support, requests or queries please contact T&I via email or phone
on the below contact details. Any ASE or parts requested to be returned to T&I
should be shipped or posted.
technicians as appropriate. All queries or faults for installed ASE's require a Fire Alarm ID,
whilst new ASE request queries require the premise address, before any support can be
provided.
For any queries relating to Permit Holder applications, the TFS Code of Practice or the
ASE price list, please direct your enquiry to, buildingsafetysouth@fire.tas.gov.au.
For building Inspections direct your enquiry to fire@fire.tas.gov.au.
Parts orders must be emailed to CST@dpfem.tas.gov.au with an accompanying purchase
order and include the shipping details. ASE kits and parts are dispatched to the delivery
address provided on the purchase order. Collection of equipment may be offered, but is
dependent on staffing and/or current Health advice. T&I do not have capacity to support a drop-in
service.
For all other technical support, requests or queries please contact T&I via email or phone
on the below contact details. Any ASE or parts requested to be returned to T&I
should be shipped or posted.
Our contact details are:
Technology and Innovation
Level 3, 70 Collins St
Hobart TAS 7000
03 6173 2291
ase.support@dpfem.tas.gov.au
ASE INFORMATION
• ASE Parts and Price 2024/25
• ASE Antenna and Signal Assistance Guide
• ASE Support and FAQ
• ASE Video: ASE3119 Startup and Input Demonstration
• ASE3119 Quick Start Guide V1.1
• ASE3119 Installation Guidelines V1.2
• ASE3119 Input Fault Guides V2
• ASE3118 Quick Start Guide
• ASE RM2118/3118 Installation Guidelines
• ASE RM2118/3118 Input Fault Finding Guide
TFS CODE OF PRACTICE FORMS
• ASE Antenna and Signal Assistance Guide
• ASE Support and FAQ
• ASE Video: ASE3119 Startup and Input Demonstration
• ASE3119 Quick Start Guide V1.1
• ASE3119 Installation Guidelines V1.2
• ASE3119 Input Fault Guides V2
• ASE3118 Quick Start Guide
• ASE RM2118/3118 Installation Guidelines
• ASE RM2118/3118 Input Fault Finding Guide
TFS CODE OF PRACTICE FORMS
Any requests which require a TFS Code of Practice form, must be submitted to
fire@fire.tas.gov.au as per the instructions contained in the TFS Code of Practice.
Form 6.1 - Installers Start Work Notification
Form 6.2 - Alarm Signalling Equipment (ASE) Application
Form 6.3 - Systems Connection Application
Form 6.4 - Application for Alarm Signalling Equipment Alteration
Form 6.5 - Transfer of Ownership of a Fire Protection System Notification
Form 6.6 - Disconnection of Monitored Fire Protection System
Form 6.7 - Advice from Service Provider
Form 6.8 - Notification of Defect
Form 6.9 - Notification to Upgrade ASE2118 or 3118 to ASE3119
Please note for Form 6.9 - Upgrade installed ASE, the TFS require an individual email per premise with one Form 6.9 and one Purchase Order attached to be sent to fire@fire.tas.gov.au.
fire@fire.tas.gov.au as per the instructions contained in the TFS Code of Practice.
Form 6.1 - Installers Start Work Notification
Form 6.2 - Alarm Signalling Equipment (ASE) Application
Form 6.3 - Systems Connection Application
Form 6.4 - Application for Alarm Signalling Equipment Alteration
Form 6.5 - Transfer of Ownership of a Fire Protection System Notification
Form 6.6 - Disconnection of Monitored Fire Protection System
Form 6.7 - Advice from Service Provider
Form 6.8 - Notification of Defect
Form 6.9 - Notification to Upgrade ASE2118 or 3118 to ASE3119
Please note for Form 6.9 - Upgrade installed ASE, the TFS require an individual email per premise with one Form 6.9 and one Purchase Order attached to be sent to fire@fire.tas.gov.au.
